Customer Support and Shipping
Customer Service:
- Cancellation
- Refund
- Exchange
Logistics:
- ShippingCancellation Policy1.1 Order Cancellation:You may cancel your order on Enterpot.com by contacting our customer support team. We will make every effort to accommodate your cancellation request. However, please note that cancellations are subject to the following conditions:1.1.1. If your order has already been shipped, we cannot cancel the order. In such cases, you may refer to our Return Policy for instructions on returning the products.1.1.2. If your order has not yet been shipped, we will cancel the order and issue a refund in accordance with our Refund Policy.Refund Policy2.1 Eligibility for Refund:To be eligible for a refund, you must comply with the following conditions:2.1.1. You have cancelled your order within the specified time frame as per our Cancellation Policy.2.1.2. The products are eligible for return as per our Return Policy.2.1.3. The products are returned in their original condition, unopened, unused, and undamaged.2.2 Refund Process:Upon receiving and verifying the returned products, we will initiate the refund process. The refund will be processed using the original payment method used for the purchase. Please note the following:2.2.1. The refund amount will exclude any shipping or handling charges incurred during the original purchase.2.2.2. It may take 5-7 Days for the refund to be reflected in your account, depending on your payment provider.2.2.3. If you have any outstanding balance with Enterpot.com, the refund amount may be applied to clear the outstanding balance before being issued to you.Return Policy3.1 Return Eligibility:You may return products purchased on Enterpot.com under the following conditions:3.1.1. The return request is made within 2 Days of receiving the products.3.1.2. The products are unused, unopened, and in their original packaging.3.1.3. The products are not listed as non-returnable or final sale items.3.2 Return Process:To initiate a return, please follow the instructions provided on our website or contact our customer support team. The return process may include the following steps:3.2.1. Obtain a return authorization from Enterpot.com.3.2.2. Package the products securely and include the return authorization number.3.2.3. Ship the products to the designated return address provided by Enterpot.com.3.3 Return Shipping Costs:You are responsible for the return shipping costs unless the return is due to our error or a defective product. In such cases, please contact our customer support team for further assistance.Changes to the Cancellation and Refund PolicyWe reserve the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically for any updates or changes.Shipping Policy1.1 Shipping Methods:We offer various shipping methods for the delivery of your orders. The available shipping options will be displayed during the checkout process. The estimated delivery time and applicable shipping charges will also be provided.1.2 Order Processing Time:We strive to process and ship orders as quickly as possible. The order processing time may vary depending on the availability of the products and any customization requirements. Once your order has been processed, you will receive a confirmation email with the shipping details.1.3 Shipping Charges:Shipping charges are based on the weight, dimensions, destination, and selected shipping method of your order. The applicable shipping charges will be displayed during the checkout process before you confirm your order.1.4 Shipment Tracking:We provide shipment tracking information for most orders. You will receive a tracking number via email, allowing you to track the status of your shipment. Please note that it may take some time for the tracking information to be updated.1.5 Shipping Restrictions:Certain products may be subject to shipping restrictions or regulations imposed by local authorities or international shipping carriers. We comply with all applicable laws and regulations and reserve the right to restrict the shipping of certain products to specific regions or countries.Contact UsIf you have any questions, concerns, or requests regarding this Cancellation and Refund Policy, please contact us at info@enterpot.comBy using our B2B eCommerce website, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
